If you require special style advice, please contact our knowledgeable and helpful Customer Care team
Care instructions
We recommend that you keep items away from contact with perfume, household cleaning products and, bath, pool, and seawater. Keep your jewellery protected by storing it in its original box away from humidity.
We also provide a cleaning service – please contact us at katouch@katouch.co.uk detailing your requirements.
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Terms and Conditions
Once we receive your order, this will initiate communication with our team, enabling us to make sure that this personalise item is perfect for you "An experience designed for you only”.
Note that price may vary slightly depending on your request
A confirmation email would be sent to you. Once approve we will process payment and notify you of the deliver date which is between 3 to 15 days.
We do not capture payment for personalise item until we receive an approve respond from the confirmation email sent to you
We do not offer refund or exchange for personalise items
If you are uncertain of your choice or require fabrics’ swatches, please contact us and we will assist you in making the right choice.
I agree to the terms and conditions.
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We will send you an email to reset your password.
By creating a DYKY Account you will :
Ease any future shopping
Check your order history
Print your invoices
Edit your personal details
If you require assistance please contact our customer service team.
